Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at straightupshop22@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at straightupshop22@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at straightupshop22@gmail.com.

Return & Refund Policy

StraightUp Shop

We want you to feel confident every time you order from us. If something isn’t right, we’ll make it right.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, items must:

Be unused and in original condition

Include original packaging

Not be damaged by misuse

Include proof of purchase (order number or receipt)

Items sent back without requesting a return first will not be accepted.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom items

Hygiene or personal care items

Clearance or final sale items

Gift cards

Items marked non-returnable in the description

Damaged or Wrong Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include:

Order number

Clear photos of the item and packaging

We will send a replacement or full refund at no cost to you.

Exchanges

We only replace items if they are defective or damaged.
If you want a different product, please place a new order and request a return for the original item.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds are issued to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the item was incorrect or damaged.

Return Shipping

Customers are responsible for return shipping costs unless:

Item arrived damaged

Wrong item was sent

We recommend using a trackable shipping service — we are not responsible for lost returns.

Order Cancellations

Orders may be canceled within 12 hours of purchase.
After processing begins, cancellations may not be possible.

Contact Us

For any return or refund requests, contact:

Email: support@straightupshop.com

Response Time: Within 24–48 hours